Support for Manufacturers

Our Customer Commitment

Delivering support after the sale — helps you yield real returns in terms of your business success. We value your initial (and on-going) investment in xTuple.

Better User Experience

When you need customer support, you need it now. xTuple resolves to be fast, friendly, accurate, and ready to help, as you'd expect.

Personal Customer Portal

Your private content in one place — including file management, product downloads, project status, support ticket history, and more.

Better Management

Better visibility into your issues and tracking via tickets on our end means your questions are answered when you ask and need them.

Have an Active xTuple Support Contract?
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No, Need to Buy or Renew

Quality of support matters

"The quality of support that xTuple provides is superb! The xTuple staff is responsive, quick and effective in solving problems, and they are very receptive to input and ideas coming from their customers."

— IT Manager, Nordic Naturals

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Your Customer Success Team
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How we deliver Customer Success

Technical Support

Knowledgeable, courteous, and prompt Technical Support Analysts dedicated to resolving customer issues and requests as quickly — and accurately — as possible

Onboarding Engineers

Experts ready to help define your processes according to best practices and guide you through the first 90 days of successfully implementing xTuple software

Professional Services

Product superstars deliver ongoing assistance with optimizing your system, training new users, customizing reports, upgrade assistance, and managed services

Customer Success Manager

Dedicated xTuple specialist committed to understanding and ensuring the needs and goals of customers are met, to help drive your return on investment (ROI)

“Go-live” was achieved within 90 days

"We needed a more reliable, powerful and flexible ERP system that would allow us to take full advantage of what modern technology can provide. ‘Go-live’ was achieved within 90 days thanks to both the user-level and developer-level support. Overall, we just run more efficiently, and data is more visible and accessible to everyone on the team with xTuple."

— IT Manager, EMSEAL Joint Systems

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What makes our Customers Successful?

On-Time, On-Budget, On-Target.

Today’s business standard offers three (3) kinds of service — Good, Cheap, Fast — but you’re forced to pick only two (2). Why?

Because the promise of delivering any two typically means the achievement of the third is impossible. We thinks that’s a recipe for disaster. 

xTuple is building a reputation with customers for three things: (1) faster deployments, (2) better-matched enterprise technology options and (3) affordability — service you should demand to ensure your business success.
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Training Classes & Trade Show Events

Need Training? Options vary from free online resources to paid in-classroom or live group events with specialized content designed for and delivered at your business location. Find out which is right for your staff needs.
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Start Growing Your Business Today

Request a Demo and get your free business workflow diagram — see exactly where improvements are needed to increase operational efficiency.
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Featured Events 

The 5 Biggest Pain Points of Selecting & Implementing an ERP System (and How to Avoid Them!)

Learn how asking the right questions can help you quickly evaluate and vet the best solution for your business.

 

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CONTACT

119 West York Street
Norfolk, Virginia 23510 USA
+1-757-461-3022

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ABOUT

"xTuple" (verb) — to grow; to increase exponentially. Our mission is to help manufacturing and inventory-centric companies use management software and best practices to grow their business profitably.