Careers & Internships

About xTuple

U.S. Headquarters — Owner-occupied and high-tech renovated 10,000-square foot 1940s-era bank building

Location — "Innovation Corridor" of downtown Norfolk, Virginia — financial, cultural and entertainment center of Hampton Roads region; authentic, urban, waterfront community #NorfolkVA #LiveNFK #MermaidCity #757

Benefits

  • Stock options and quarterly profit-sharing
  • Multiple company-provided health, dental and visual plan choices with option for low cost, higher-deductible plan with HSA available
  • Access to 401(k) plan for employee retirement management
  • Company paid holidays, PTO and sick leave

Culture — Heavy on geekery, including frequent company-hosted Tech Meetups, company outings to superhero movies, and a year-round Star Trek Christmas tree

Environment — Work hard, play hard with foosball and more, all to get your creativity flowing

Opportunity — Veterans and members of the military that will be or have transitioned out of the armed forces are encouraged to apply

Advantages and Accolades

  • Close to all public transit, including "The Tide" light rail just steps from our front door
  • Close to entertainment, including The Norva named Rolling Stone's "Best Music Venue in America"
  • Easy walk to coffee shops, restaurants, bars, dozens of craft breweries and urban living, foodie culture featured in USA Today
  • Within minutes of active, outdoor lifestyle on the East Coast, including Virginia Beach
  • Norfolk, Va., topped Travel+Leisure's America's Favorite Cities list as the No. 1 city to visit
  • According to Time, Norfolk-Virginia Beach tops list of where millennials are moving, seeing the most relative growth in population of 25-to-34-year-olds

 

Comparably Reviews | Glassdoor Reviews
Find our photos on Flickr

Why Norfolk, Virginia?

Named Top 100 Best Places to Live for 2019 by Livability.com

Open Positions

Job Summary

xTuple is an Enterprise Resource Planning (ERP) software vendor with deep vertical expertise in manufacturing, focused on bringing sophisticated enterprise functionality to small and midsized businesses.

We are searching for an experienced Vice President (VP) of Marketing in the software sector to direct and oversee our Marketing department. You will design, implement, and monitor effective marketing strategies that align with our business goals.

Employment type — Full-time (not Contractual)

Position Location — U.S. Headquarters

Responsibilities

  • Lead and drive demand generation for our B2B software solutions across all marketing channels
  • Jointly own quarterly revenue goals with VP of Sales by contributing MQLs and improving sales conversion rates through sales enablement, product marketing excellence, and other programs you will initiate
  • Lead the creation of marketing and communications strategies and tactics that build our brands and ensure delivery of revenue and growth targets
  • Be responsible for brand strategy including brand & product positioning as well as communications strategy and execution
  • Significantly enhance Product Marketing capability, working closely with the COO and VP of Sales
  • Be a big idea marketer who is capable of leading teams to develop new strategies and tactics to build our brands, drive improved funnel metrics, and achieve high revenue growth targets
  • Develop strategic annual marketing plans that utilize aggressive demand generation programs, strategic product marketing and content plans, digital campaigns, event/experience initiatives, and comprehensive sales and partner enablement initiatives
  • Develop and promote our trade show plans throughout the year
  • Ensure marketing plans are developed in a highly collaborative manner with other key stakeholders including Sales, Customer Success, and Product Management
  • Translate the marketing plan into actionable quarterly OKR targets and initiatives, keeping the team and budget on schedule
  • Ensure continuous analysis of competitive environment and industry trends

Desired Qualifications

  • 8+ years in B2B software marketing, of which 4+ were in a management capacity
  • BA or BS degree preferred but not required
  • Experience managing and developing new marketing programs with clear data-driven results
  • Experience collaborating effectively with sales to achieve results
  • Demonstrated success in driving successful customer engagement leading to customer advocacy and partnership
  • In-depth knowledge of marketing automation tools
  • Knowledge of BI tools and measurable analytics
  • Working knowledge of HubSpot platform a plus
Job Summary

Primary responsibility for this inside sales role is to qualify leads. SDRs are the first face or voice of the company's brand. The job entails finding and filling in data of target accounts, nurturing and qualifying inbound leads, and identifying both suspects and prospects. Doing this as quickly as possible for each lead is crucial to conversions, moving leads into and through the sales funnel, and setting up sales qualified appointments. SDRs don't close. They research, communicate and qualify. What you need: Exceptional communication skills; passion about sales, technology, and how businesses work; ability to make lots of phone calls, asks lots of question, and send lots of emails; ability to schedule quality appointments for senior sales; and develop new opportunities (i.s., add prospects to the pipeline). Additional Compensation for this position will include Commission and Bonuses. Position reports to VP Marketing.

Job Summary

At xTuple, we develop software solutions to help growing manufacturers with inventory management, processing sales and work orders, and streamlining their accounting processes — all in one system. We’re serious about the success of our customers and have aligned our teams to ensure users have a first-class experience that positions them for growth.

The xTuple Customer Success team needs an eager, customer-centric Technical Support Analyst (TSA) to provide courteous and prompt technical assistance to customers via phone, email, chat, and web conference. We want someone who understands our mission of ensuring the ongoing success of our customers through a coherent and smooth on-boarding process as well as ongoing, high-quality training and support. We need people with excellent technical skills AND outstanding communication and people skills.

As a Technical Support Analyst, you’ll provide prompt, courteous, friendly technical assistance and training to customers using the xTuple application. You should be comfortable directly interfacing with customers by phone and web conference in addition to less visible forms of communication such as chat and email. To be successful in this role, you should be a keen listener and a top-notch troubleshooter and problem-solver. You’ll also need to be a collaborative team player. This position also entails supporting new customers as they work with the xTuple On-boarding team to configure and implement their xTuple system as well as replicating and documenting customer-reported bugs.

Employment type — Full-time (not Contractual)

Position Location — U.S. Headquarters

Your responsibilities

  • Analyze and troubleshoot system issues that customers and partners report; work with senior technical consultants and other team members to resolve issues as quickly as possible, escalating issues when necessary
  • Identify and analyze issue trends; research and develop solutions to new or unknown issues
  • Provide excellent customer service and technical assistance to customers via phone, email, chat, and web conference
  • Use internal application to:
    • Track, manage, and clearly, concisely, and accurately document all work and internal communication related to issue resolution
    • Communicate and document communications with customers regarding their open tickets
    • Accurately document steps to reproduce software bugs and then escalate to xTuple development team
  • Assist customers with “how to” instructions related to xTuple core product and packages
  • Assist DevOps team with product installations, upgrades, and piloting for new and existing customers
  • Support internal On-boarding team during installation, implementation, and configuration of xTuple for new customers
  • Help train other team members on how to resolve issues
  • Create knowledge base articles that address frequently asked questions, best practices, and instruction on software functionality
  • Perform other duties as assigned and work a flexible shift when needed

Qualifications you should have

  • Ability to learn xTuple product as well as new technologies and platforms
  • Ability to prioritize customers and tickets based on severity of issue
  • Strong customer service skills; exceptional listening skills and ability to understand internal and customer issues and requests
  • Ability to clearly communicate (verbal and written) in a professional, courteous, and respectful manner; excellent organization and interpersonal skills
  • Capacity for handling numerous priorities and maintaining knowledge of multiple products and their features
  • Adeptness for problem-solving, troubleshooting, analysis and testing
  • Ability to document customer interactions thoroughly, clearly, and concisely, using appropriate grammar and spelling
  • Ability to set customer expectations and handle stressful situations when customers are frustrated or upset
  • Ability to maintain positive, upbeat attitude while working in a dynamic and fast-paced team environment

Technical skills you need

  • Experience writing/using SQL queries
  • DB administration
  • Performance troubleshooting
  • Server/Client/Network connectivity
  • Experience with remote desktop control solutions (WebEx, Zoom, LogMeIn, etc.)
  • Working knowledge of XML, JavaScript, PostgreSQL, C++

Education & Experience requirements

  • Preferably a Bachelor's degree in Computer Information Technology, Computer Science Degree, or other related field/emphasis
  • 3-5 years of Help Desk / Customer Service / Technical Support experience
  • Bonus if you have Accounting experience!

 

Besides awesome career exposure, summer interns may be eligible to participate in LiveNFK — which kicks off in early June — a program designed to bring together corporate interns and summer associates to network and experience what it’s like to live, work and play in Norfolk and the region. As part of an ongoing effort to attract and retain talented young professionals to Norfolk and the region, the City of Norfolk, Downtown Norfolk Council and Greater Norfolk Corporation are collaborating to provide a variety of events over the summer for LiveNFK participants.

See more under Open Positions: General Interns.

xTuple is always looking for interns in software development, sales and marketing, and information technology.

Exposure to small businesses struggling with business software or coursework in relevant technologies or operations management is helpful.

Marketing intern activities may include Content Marketing, Social Media, Google Advertising / Google Analytics / SEO / Business Intelligence / Business Analyst, Video Production.

Submit Resumé
"I started my internship at xTuple in 2008 during the last year of my B.S. in Computer Science at ODU. This internship put me well ahead of other Computer Science graduates, and really jump started my career. I learned a lot during my time at xTuple and worked with some fantastic people. Working here, I was able to learn technologies that I would have never been introduced to otherwise, like Qt and PostgreSQL. Getting an internship during college will make you more desirable than most graduates in your class, but an internship at xTuple will surely put you at the top."
Niel Monday
Sr. Software Development Engineer
"I double majored in Maritime & Supply Chain and Business Analytics and found xTuple using Old Dominion University's Career Management Center website. I started interning there and found xTuple to be such a good fit that I ended up turning my college internship into a paying job. When I decided to move to the D.C. area, my experience helped me land a coveted consulting job as an IT Management Analyst for the U.S. Navy."
Scott Church
Senior Consultant, Booz Allen Hamilton

Submit Your Resume

Applications from talented people are always welcome. Send your resume in confidence.

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