All we had to do was purchase the software and several licenses and see how we liked it. We could do the implementation ourselves, at our pace. Overall, xTuple gave us alternatives that no other vendor could.
ERP implementations are a challenge to undertake no matter the complexity of your business
Jim McCluskey, Director of Professional Services
There is no better leader of xTuple's professional services team than someone whose career is focused on manufacturing operations, financial oversight and information technology, with experience in quality management and production planning. xTuple customers depend on deep expertise — and appreciation — for their day-to-day jobs. That someone is Jim McCluskey, who has been through a myriad of ERP implementations with multiple products in addition to xTuple, to provide unparalleled consulting services. Jim holds a M.B.A. from Babson College in Wellesley, Massachusetts, near Boston, and earned his B.S.B.A. in Accounting from Boston’s Northeastern University and a B.S. in Information Technology from the DeVry Institute. Jim consulted as an Elite Partner for three years and an xTuple champion and customer for five years before joining xTuple.
Underestimating Manpower Needs and Setting Unrealistic Go-Live Expectations
Mike Atherton, product evangelist with xTuple Professional Services, works to ensure that your ERP is implemented well, to manage and grow the business for many years to come. His advice is to treat product deployment with respect and assign personnel in appropriate numbers and to fully understand the impact on day-to-day business before setting a go-live date: "Implementations often run into trouble because the go-live date-setting decision is made before the project starts with little detailed knowledge about the application and how it can be configured and deployed."
Project Management and Implementation Methodology
David Beauchamp, xTuple Professional Services — "The primary directive of the Professional Services Team — made up of xTuple staff and the xTuple Partner global community — is to ensure experts are available to assist in the execution of your new system using the established xTuple implementation methodologies and to optimize the benefits of your new enterprise application."
The xTuple Professional Services Team can help with your implementation.
Some of these services include:
- Implementation planning
- Upgrades and migrations
- Business process review
- Customizations and integrations
- Data conversion
- Custom reporting
- Training and user documentation
- PostgreSQL consulting
- Other Support Options
Engaging with xTuple experts will help reduce your implementation timeline and improve the quality of your implementation experience. Even after you have initially implemented the system, you will have a relationship with an expert familiar with your business who can provide ongoing assistance, if and as needed.
For a complete list of xTuple Professional Services options, including pricing, visit the xChange, xTuple's online marketplace.
For more information or to explore a customized solution, contact us with details on your Professional Services needs.
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"Why am I so enthusiastic about xTuple? I’ve been part of an Oracle implementation team at a large company and was very frustrated on the difficulty and expense of getting customized reports. I’ve used an Epicor product, and while pleased with the ease of creating custom reports as well as the EDI and data entry functions, it wasn’t until I took over implementation of xTuple at my current manufacturing company that I found an ERP solution to make me say WOW."
"The user interface is very easy to use. I quickly came up to speed on the customization of reports that helped in the acceptance of this new technology at my formerly paper-based employer. The xTuple.org site is very useful in discovering how to accomplish seemingly difficult tasks. The online course on how to properly upgrade between versions of xTuple was extremely valuable and well worth the money. I just can't say enough good things about xTuple and the great support.”
--George Stowe, PC&L Manager of Precision Hermetic Technology, Inc.