Customer Success

A commitment. Not just a catchphrase.

Customer Success is a Core Value. It's also in our DNA.

Our commitment to Customer Success is built on our core values: Accountability, Expertise, Innovation and Results. These values drive us to have a clear focus on our customers' success. And at xTuple, our values are more than words. We live them everyday, in everything we do.

That's how we're able to get new customers live in as little as 90 days. From our Onboarding Engineers to our Customer Success Managers and our Technical Support pros, we never leave our customers hanging.

No matter your size or stage of growth, xTuple has the tools and team to support your evolution.

xTuple helps manufacturers make it better.

Sarah-Spangler-150px
Sarah Spangler

Vice President of Customer Success

Learn More

CS-Tom-Atkins-xTuple
Tom Atkins

Professional Services

Carolyn
Carolyn Clark

Customer Success Manager

Elisa-Duesing
Elisa Duesing

Onboarding Project Manager

Genie-Livingston-2-xTuple-150px
Genie Livingston

Onboarding Engineer

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Alfredo Martinez

Onboarding Engineer

Monique-McBride
Monique McBride

Technical Support Manager

Pierce-Tyler
Pierce Tyler

Customer Success Manager

How we deliver Customer Success

Onboarding Engineers

Experts ready to help define your processes according to best practices and guide you through the first 90 days of successfully implementing xTuple software

Customer Success Manager

Dedicated xTuple specialist committed to understanding and ensuring the needs and goals of customers are met, to help drive your return on investment (ROI)

Technical Support

Knowledgeable, courteous, and prompt Technical Support Analysts dedicated to resolving customer issues and requests as quickly — and accurately — as possible

Professional Services

Product superstars deliver ongoing assistance with optimizing your system, training new users, customizing reports, upgrade assistance, and managed services

"We needed a more reliable, powerful and flexible ERP system that would allow us to take full advantage of what modern technology can provide. ‘Go-live’ was achieved within 90 days thanks to both the user-level and developer-level support. Overall, we just run more efficiently, and data is more visible and accessible to everyone on the team with xTuple."

IT Manager
EMSEAL Joint Systems

What makes our Customers Successful?

On-Time, On-Budget, On-Target.

Today’s business standard offers three (3) kinds of service — Good, Cheap, Fast — but you’re forced to pick only two (2). Why?

Because the promise of delivering any two typically means the achievement of the third is impossible. We thinks that’s a recipe for disaster. 

xTuple is building a reputation with customers for three things: (1) faster deployments, (2) better-matched enterprise technology options and (3) affordability — service you should demand to ensure your business success.

In the News

Download: MFG Finance 101
Understand the financing process and options, avoid pitfalls, and see how ERP helps.

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Solutions

Grow. Now.
Accelerated implementation gets you up and running in as soon as 90 days.

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Demo on Demand

See for yourself. See how it works and flows. Select from a library of brief demos by functionality.

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