Customer Success

A commitment. Not just a catchphrase.

Customer Success is a Core Value. It's also in our DNA.

Our commitment to Customer Success is built on our core values: Accountability, Expertise, Innovation and Results. These values drive us to have a clear focus on our customers' success. And at xTuple, our values are more than words. We live them everyday, in everything we do.

That's how we're able to get new customers live in as little as 90 days. From our Onboarding Engineers to our Customer Success Managers and our Technical Support pros, we never leave our customers hanging.

No matter your size or stage of growth, xTuple has the tools and team to support your evolution.

xTuple helps manufacturers make it better.

Your Customer Success Team
your-customer-success-team-2020
How we deliver Customer Success

Onboarding Engineers

Experts ready to help define your processes according to best practices and guide you through the first 90 days of successfully implementing xTuple software

Customer Success Manager

Dedicated xTuple specialist committed to understanding and ensuring the needs and goals of customers are met, to help drive your return on investment (ROI)

Technical Support

Knowledgeable, courteous, and prompt Technical Support Analysts dedicated to resolving customer issues and requests as quickly – and accurately – as possible

Professional Services

Product superstars deliver ongoing assistance with optimizing your system, training new users, customizing reports, upgrade assistance, and managed services

“Go-live” was achieved within 90 days

"We needed a more reliable, powerful and flexible ERP system that would allow us to take full advantage of what modern technology can provide. ‘Go-live’ was achieved within 90 days thanks to both the user-level and developer-level support. Overall, we just run more efficiently, and data is more visible and accessible to everyone on the team with xTuple."

— IT Manager, EMSEAL Joint Systems

Our Customer Commitment

Delivering support after the sale — helps you yield real returns in terms of your business success. We value your initial (and on-going) investment in xTuple.

Better User Experience

When you need customer support, you need it now. xTuple resolves to be fast, friendly, accurate, and ready to help, as you'd expect.

Personal Customer Portal

Your private content in one place — including file management, product downloads, project status, support ticket history, and more.

Better Management

Better visibility into your issues and tracking via tickets on our end means your questions are answered when you ask and need them.

What makes our Customers Successful?

On-Time, On-Budget, On-Target.

Today’s business standard offers three (3) kinds of service — Good, Cheap, Fast — but you’re forced to pick only two (2). Why?

Because the promise of delivering any two typically means the achievement of the third is impossible. We thinks that’s a recipe for disaster. 

xTuple is building a reputation with customers for three things: (1) faster deployments, (2) better-matched enterprise technology options and (3) affordability — service you should demand to ensure your business success.

Start Growing Your Business Today

Request a Demo and get your free business workflow diagram — see exactly where improvements are needed to increase operational efficiency.

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