General Manager | Creamer Metal Products Inc.
Near the end of 2006, Creamer Metal Products faced a number of new challenges associated with helping customers capitalize on an emerging opportunity - ethanol production. People across the agricultural industry were quickly retooling to gain from government initiatives promoting the biofuel. As a result, Creamer's dealers were clamoring for the parts that made it possible and Creamer struggled with the demand. While high demand can be a very good thing, Creamer’s paper-dominated business processes were not efficient enough to handle the sudden spike.
Creamer’s need to move quickly to capitalize on key revenue opportunites let to the choice of xTuple ERP Manufacturing Edition. Wes Jacobs, General Manager, knew he had chosen a sufficiently powerful tool, especially with separate modules for managing each dimension of a manufacturing business from the shop floor through to accounting. He had concerns, however, about adoption among the company’s users and never anticipated the speed at which his company would actually accomplish it.
xTuple ran multiple training sessions for Creamer personnel. By the end of the project, Creamer had successfully retooled its business for the future, allowing for exceptional service to its traditional customer and those that will emerge as it seeks to serve other alternative energy niches such as Wind Technology. "We're big xTuple fans," said Jacobs. "It's only taken a bit over a year to go from teaching reluctant people very basic skills to seeing them become totally convinced it was the best decision we could have ever made."
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