xTuple Support Options

xTuple offers a number of support options, from free community resources to paid expert consulting. The specific types of support are described below, and the table shows a feature-by-feature comparison, including pricing.  All of these support options are available for both the free PostBooks Edition of xTuple ERP, and the commercially-licensed Editions.

  • Community Support: Encompasses all the types of free community support that are available on the xTuple.com and xTuple.org websites, including training videos, the reference guide, documents, forums, the issue tracker, etc.
  • Implementation Consulting: Specifically for customers who are installing ERP for the first time, or converting an existing ERP system to xTuple. It includes legacy data conversion, setup, piloting and other implementation services.
  • Production Support: For customers who have already installed and configured xTuple and are running in a production environment. Covers day-to-day use of the software, but not implementation or expert issues.
  • xTuple Network (XTN): xTuple's Remote Server Management Service. Covers regularly scheduled database backups and upgrades.
  • Expert Consulting: Designed to cover potentially complex tasks such as database tuning, application integration, and audits of existing ERP systems.


 

Community Support

Implementation Consulting

Production Support

xTuple Network (XTN)

Expert Consulting

Type of Support

          
  • Regular bug fixes

 

   
  • “How do I…” questions

 

   
  • Convert legacy data
  

     
  • Setup / Stage company data
  

     
  • Run and test pilot systems
  

     
  • Train users onsite
  

     
  • Analyze support Incidents
    

   
  • Fast-track bug fixes
    

   
  • Repair bug-related data problems
    

   
  • Manage upgrade to new release (including custom reports and scripts)
      

 
  • Nightly off-site backups
      

 
  • PostgreSQL database setup and support
  

 

  • Audit existing ERP system
        

  • Integrate xTuple Packages
        

  • Integrate third-party apps
        

 

Community Support

Implementation Consulting

Production Support

xTuple Network (XTN)

Expert Consulting

Support Delivery Methods

          
  • Forum responses

       
  • Email
  

 

  • Telephone
  

 

  • Direct connection
  

  • Onsite
  

   

 

Community Support

Implementation Consulting

Production Support

xTuple Network (XTN)

Expert Consulting

Costs

          
  • Hourly rate

n/a

$250

n/a

n/a

$275
  • Daily rate

n/a

$1800

n/a

n/a

$2000
  • Annual rate

n/a

n/a

Varies by # of users, xTuple ERP Edition, type of license

$2,000 – basic

$5,000 – backup

$7,500 – premium

  
  • Packaged "QuickStart" bundles

n/a

$17,000 – 12 days

$55,000 – 40 days

n/a

n/a

$1,295 – 5 hours

$995 with xChange purchase