xTuple Support Options
xTuple offers a number of support options, from free community resources to paid expert consulting. The specific types of support are described below, and the table shows a feature-by-feature comparison, including pricing. All of these support options are available for both the free PostBooks Edition of xTuple ERP, and the commercially-licensed Editions.
- Community Support: Encompasses all the types of free community support that are available on the xTuple.com and xTuple.org websites, including training videos, the reference guide, documents, forums, the issue tracker, etc.
- Implementation Consulting: Specifically for customers who are installing ERP for the first time, or converting an existing ERP system to xTuple. It includes legacy data conversion, setup, piloting and other implementation services.
- Production Support: For customers who have already installed and configured xTuple and are running in a production environment. Covers day-to-day use of the software, but not implementation or expert issues.
- xTuple Network (XTN): xTuple's Remote Server Management Service. Covers regularly scheduled database backups and upgrades.
- Expert Consulting: Designed to cover potentially complex tasks such as database tuning, application integration, and audits of existing ERP systems.
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Community Support |
Implementation Consulting |
Production Support |
xTuple Network (XTN) |
Expert Consulting |
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Type of Support |
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Community Support |
Implementation Consulting |
Production Support |
xTuple Network (XTN) |
Expert Consulting |
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Support Delivery Methods |
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Community Support |
Implementation Consulting |
Production Support |
xTuple Network (XTN) |
Expert Consulting |
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Costs |
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n/a |
$250 |
n/a |
n/a |
$275 |
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n/a |
$1800 |
n/a |
n/a |
$2000 |
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n/a |
n/a |
Varies by # of users, xTuple ERP Edition, type of license |
$2,000 – basic $5,000 – backup $7,500 – premium |
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n/a |
$17,000 – 12 days $55,000 – 40 days |
n/a |
n/a |
$1,295 – 5 hours $995 with xChange purchase |
