Whether you're interested in support and services for the free PostBooks Edition or a commercial license for PostBooks or our Standard, Manufacturing or Enterprise Editions, this table should give you a sense of what product, implementation assistance, and production support is right for your business.

Do it Yourself or Get Help?

It is tempting in the world of open source software to try and do it all yourself. But we urge you to consider getting help. Implementing an ERP system is one of the most consequential things a company can do - it's a lot more than just installing software.

xTuple and its local partners can help look at your company with fresh eyes – map out a plan for implementing new software that fits the existing business processes you want to keep, and identifies areas for improvement and growth. Now, we know some people see that and hear "con$ultant$." But there is a great deal of specialized work in setting up the system, migrating and cleaning up old data, training your users, and providing real value-added advice in best practices for how to use xTuple tools for grouping and analyzing items, customers, and such. All we ask is that you give it some thought – and talk to us first.

Total Cost of Ownership

Use these tips to analyze the total cost of ownership (TCO) of your software, which will bring out "hidden" or non-obvious ownership expenses involved in making purchase decisions or planning budgets.The pricing below is for the commercial Editions of xTuple ERP (including an available commercial license for the PostBooks Edition), which are licensed under your choice of an Annual subscription (similar to a rental model) or a Perpetual License to the software you purchase. The Annual license is also available hosted in the Amazon EC2 cloud service.

Software maintenance

Included in the Annual license, software maintenance includes access to all updates, major and minor and goes for 10% of the base price for perpetual licenses.

Customer Support

Customer support is available directly from xTuple - including an online portal to monitor your issues - or through one of our local implementation partners around the world. The xTuple direct support is priced at 10% of the base price of the perpetual license, subject to a minimum annual support fee of $1,500 for any customer. That support pricing is the same, whether you have an annual, perpetual or cloud license. Basic web-only support is included with the commercially licensed PostBooks product; this offering adds unlimited telephone help.

Licensing

The Standard and Manufacturing Edition commercial licenses require a minimum 5-user purchase. Enterprise Edition requires a minimum of 10 users. Please note: To help you maximize your user experience, xTuple counts only concurrent users, that is, only that number of users logged onto the system at a given time.

The table above represents the base pricing for all commercially-licensed Editions of xTuple, with either a Perpetual License, a conventional Annual License or an Annual Cloud License. We say "base" because all three licenses include built-in discounts for each additional user license you add after 10 – so the more users you have, the more you save per-seat, per user: 1% off the cost of every user for a 10-user purchase, 2% for 11 users, etc., all the way up to a 45% discount for 54 users and up.

Monthly pricing is available on all options, payable automatically by ACH debit or credit card. Refer to the base prices per user, then use the handy License Calculator application below the table to calculate the costs for your specific situation, including maintenance and support. Please note: credit cards are subject to an additional 3% surcharge.

xTuple Connect

The xTuple Connect email and integration solution is available under a perpetual license, priced at $1,995. It is available online from the xChange app store.

Please note:  xTuple Connect replaces the former Batch Manager product. It is only included with the Enterprise Edition license and as an upgrade with Standard and Manufacturing Editions.

xTuple Web Portal

The xTuple Web Portal retails for $10,000 for the core package and any one module. This includes three (3) hours of implementation support; add-on modules are $5,000 apiece.

xTuple in the Cloud

Run any edition of xTuple – PostBooks, Standard, Manufacturing or Enterprise – in a secure "cloud" instance. More information on the xTuple Cloud Access service and details on pricing.

Implementation Consulting

xTuple offers a QuickStart package that includes an initial site visit, project plan and twelve (12) total days of implementation assistance to start your new business operations quickly. If this is your first experience with ERP and you are moving up from a desktop accounting package, this may be the easiest way to start. Please note:  QuickStart package is only available at the outset of an implementation project. xTuple QuickStart package includes:

	QuickStart Package
Two (2) day site survey and discovery
Project Plan deliverable
Discounted pack of 10 implementation days
Twelve (12) days total:	$17,000
Our Standard Daily Rate	$1,800

Support

xTuple and its Partners also offer helpdesk support services once you are live with the system. Please note:  this is not the same as implementation assistance. Implementation is setting up the system, migrating old data, mapping business processes to the software and training users.

xTuple support comes after you are live with the system - and is typically provided by the people who work with you on the implementation, usually an xTuple Partner. Contact our sales team to discuss your support needs - including support for the free PostBooks Edition of xTuple. Read more about different support options.

xTuple Network Services - Remote Server Management Service (XTN)

XTN is xTuple's Remote Server Management Service. We take care of some of the chores of managing your xTuple database – from automatic installation of software upgrades to automated off-site backups – to database tuning and even a full hosting package. Each level of the XTN service also includes a time allowance for xTuple to "clean up" any user-created data problems (it happens to everyone) as well as any necessary "tweaks" to custom reports and scripts from version to version.

These tiers of XTN service are available either on your local server or on an xTuple Cloud database:

XTN Backup Only

• Off-site backup five (5) nights per week
• xTuple upgrade services, not included
• Cost:  $2,000/year or $200/month
  • Buy XTN Backup Only now

XTN Basic

• All xTuple upgrades applied automatically
• Two (2) hours of data cleanup included
• Cost: $3,000/year or $300/month
  • Buy XTN Basic now

XTN + Backup

• All of the features of the Basic package:
  • All xTuple upgrades applied automatically
• PLUS:
  • Off-site backup five (5) nights per week
  • Upgrade to five (5) hours of data cleanup included
• Cost: $5,000/year or $500/month
  • Buy XTN + Backup now

XTN + Tuning (formerly XTN Premium)

• All of the features of Basic and XTN + Backup packages:
  • All xTuple upgrades applied automatically
  • Off-site backup five (5) nights per week
• PLUS:
  • Periodic database tuning and optimizing
  • Upgrade to ten (10) hours of data cleanup included
• Cost: $7,500/year or $750/month
  • Buy XTN + Tuning now

We also offer premium off-site hosting for your server, with full administrative access to the database for you. This differs from the xTuple Cloud offering, which is a simplified, turnkey operation with limited administrative features.

XTN Hosted

• All the features of XTN + Tuning:
  • All xTuple upgrades applied automatically
  • Off-site backup five (5) nights per week
  • Periodic database tuning and optimizing
  • Ten (10) hours of data cleanup included
• PLUS:
  • Off-site hosted database
  • Full database administrative access for your technical staff
• This tier is customized to your specific database and user needs, so please contact xTuple Sales for pricing.

Please contact us if you would like to learn more about XTN.

Dedicated Server Appliance

Interested in a dedicated server appliance, preconfigured with xTuple software? Anything we have not covered here? The xTuple Sales Team is ready to answer your questions. Please call +1-757-461-3022 to reach us during business hours – 8:00 a.m. to 6:00 p.m., Eastern Time, Monday through Friday, GMT-05:00-US & Canada – or contact us online.