How can I see the work others have done on an incident?

Incident comments and history show you the work others have done on an incident so that you can collaborate on incidents with your colleagues.

The comments tab shows user input from others who have worked previously on the incident. The comments are date and time-stamped.

On the history tab you will see system records entered every time a change was saved to the incident. The history tab shows you the date, time and user information for every change.