How are incident severities used?

The incident system uses severity as one measure for categorizing incidents. Sample severities might include "Trivial," "Normal" and "Critical." When entering an incident, you can assign a severity to it. This severity can then be used to sort incidents by similar severity. For example, you might want to look at all your "Critical" incidents to see which ones should be addressed first. You can filter incidents by severity using the advanced search feature.