We needed a more reliable, powerful and flexible ERP app that scales well to support a large number of concurrent users, and heavy sales and shipping activity. With xTuple, we gained important features needed to move our business to the next stage.
Located in Oklahoma City, Richart Distributors is a manufacturer and reseller of the FLOMORE brand of oil field pumps, valves and gauges. Since 1964, Richart has been a vital source of quality products, supplying them to the industry by utilizing the distribution networks of the supply industry.
Many of Richart's key products are high-value wellhead components, made-to-order to customer specifications. These items, along with many others, are held at the company's five warehouses across North America. Richart needed real-time inventory tracking across the multiple warehouses, by serial number.
After talking with Xtreme Technologies, Richart's outside IT services partner, the company decided it was time to look for a new ERP solution. The company focused its search on manufacturing-oriented packages, with a reputation for ease-of-use and excellent customer service. As Richart's Brenda Jameson noted, "We're in the oil business, not the software business. We need something easy to use," she said.
Jonathan Williams, Chief Technical Officer for Xtreme, was initially drawn to xTuple for technology reasons and the high level of customer service, both before and after the sale, noting, "xTuple's rich graphical client hides an incredible amount of power and sophisticated manufacturing functionality underneath a simple, intuitive interface."
"The first thing Richart did was integrate its demand side, in the form of sales orders, with work orders and production scheduling," said Mike Atherton, xTuple Product Evangelist and Senior Consultant/Trainer. "Very quickly the company was able to institute Materials Requirements Planning (MRP) - fully integrated purchasing, shop floor scheduling--the complete manufacturing process. Other xTuple customers have opted for a more gradual phase-in of new functionality - but Richart embraced MRP from the beginning, and it's already paying dividends for them."
Further xTuple benefits include:
- Fully-integrated accounting modules makes critical customer information more accessible
- Richer, more intuitive user display make data entry much easier
- Ability to track serialized items means that sales and customer service staffs can see where a finished product is, and who has it, in real time
- Greater productivity and efficiency
- Establish better controls for everything from raw materials and purchased items to finished goods
- Reporting capability generates new and powerful reports based on both cycle counts and integrated information
- Strong ongoing support for both partners and end-user customers
Jameson feels that her company has only scratched the surface of what's possible with xTuple ERP. They are moving ahead with a follow-up effort to bring their third-party distributor warehouses into the xTuple system as well. Williams notes that Richart's newfound strategic capabilities are due to the willingness of Jameson and her team to consider fresh alternatives: "It's hard to over-state how much you can benefit by starting with a clean slate. That's what xTuple has done with their product, and Richart has done the same thing by embracing the system, the larger xTuple community, and the whole concept of open source. Not everyone is able to make that kind of leap. But once Richart said 'yes' to xTuple, everything opened up. This system gives Richart almost unlimited room to grow."
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