Business Continuity and XTN

Business Continuity: Offsite Backup and Disaster Recovery Service

xTuple Network XTNWhen you entrust all of your essential business information to one database, you need to know — without a doubt — that your data is protected from disasters that can impact a computer or network. xTuple Business Continuity service provides peace of mind for your xTuple implementation, and protects your business, saving you if catastrophe occurs.

Remote Backup defined:

Every day, xTuple electronically transfers a backup of your database to a secure off-site server for safe storage. You may request a copy of these backups at any time.

Disaster Recovery defined:

Within 24 hours of a disaster, if needed, xTuple will restore your latest backup to a cloud server, providing you with up to 30 days of free access to your database, from wherever you are.

Business continuity is an easy decision to make. xTuple delivers simple and cost-effective value for you to take advantage of off-site storage (and the cloud) to prevent damaging interruptions to your business.

Business Continuity features

  • Backup: automated off-site backup seven (7) nights per week
  • Disaster Recovery: restore your database in the cloud within 24 hours, for up to 30 days free
  • XTN upgrade services, available at additional fee (see below)
  • Cost:  $2,500/year or $250/month
  • Included at no additional cost in all xTuple Cloud offerings

XTN – Remote Upgrade Service

XTN manages some of the chores connected with maintaining your xTuple database — from managed installation of software upgrades to advanced database tuning. Each level of XTN service also includes a time allowance for xTuple to 'clean' any user-created data problems that happen to everyone, as well as any necessary 'tweaks' to custom reports and scripts associated with moving from version to version.

These tiers of XTN service are available either on your local server or on an xTuple Cloud database:

XTN Basic

  • All xTuple upgrades applied*
  • Additional five (5) hours/year included for troubleshooting
  • Cost: $3,500/year or $350/month

XTN Premium

  • All xTuple upgrades applied*
  • Additional ten (10) hours/year included for troubleshooting
  • Periodic database tuning and optimization
  • Cost: $5,500/year or $550/month

 


Please contact us to learn more about XTN.

* The upgrade process is not fully automatic. xTuple follows a best practices methodology of piloting all upgrades in a sandbox environment before going live. For XTN services including upgrades, xTuple works with you to schedule an upgrade to a sandbox copy of your database, to allow for pilot-testing by your key users. Following your acceptance of the sandbox upgrade, your production system upgrade is scheduled. The upgrade process should go smoothly; the software is designed to be updatable following prescribed mechanisms. If we encounter problems during upgrade due to data incongruities or local customizations, xTuple applies prepaid troubleshooting time to resolve those issues. Customers are always alerted, prior to billing additional hours at our standard rate, of any issue resolution requiring more than the prepaid time.