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Support and Consulting

Support options — from free community resources to paid expert consulting

 

Professional Services Consulting

ERP implementations are a challenge no matter the complexity of your business. Our experts are available to assist in the execution of your new system using proven implementation methodologies and to optimize the benefits of your new enterprise application.

Types of Support and Consulting

Community Support

Available via websites, includes videos, reference guide, documents, forums, issue tracker, etc.

  • Regular Bug Fixes
  • How do I...? Questions                      

Implementation Consulting

For customers installing ERP for the first time or converting an existing ERP system to xTuple

  • Convert legacy data
  • Setup/Stage company data
  • Run and test pilot systems
  • Train users onsite
  • PostgreSQL database setup and support

Production Support

Helpdesk for customers already installed and running in a day-to-day production environment

  • Regular Bug Fixes
  • How do I...? Questions
  • Analyze support Incidents
  • Fast-track bug fixes
  • Repair bug-related data problems           

Business Continuity (XTN)

Regularly scheduled off-site backup and disaster recovery service plus remote upgrade service

  • Manage upgrade to new release (includes custom reports and scripts)
  • Nightly off-site backups
  • PostgreSQL database setup and support         

Expert Consulting

Designed for complex tasks such as database tuning, application integration, and audits of existing ERP systems

  • PostgreSQL database setup and support
  • Audit existing ERP systems
  • Integrate xTuple Packages
  • Integrate third-party apps

Delivery Methods of Support and Consulting

Community Support 

  • Forum responses 

Implementation Consulting  

  • Email
  • Telephone
  • Direct connection
  • Onsite

Production Support  

  • Email
  • Telephone
  • Direct connection

Business Continuity (XTN)

  • Direct connection

Expert Consulting

  • Email
  • Telephone
  • Direct connection
  • Onsite

Pricing of Support and Consulting

Community Support

  • FREE 

Implementation Consulting

  • Hourly — $  275
  • Daily —$2,000
  • Packaged QuickStart bundles
    • 5 days —$ 9,000
    • 12 days * — $19,200
    • 40 days * — $57,600

* QuickStart bundles (12+ days) — Include 2-day site survey, discovery, project plan deliverable

Expert Consulting

  • Hourly — $  300
  • Daily — $2,200
  • Packaged QuickStart bundles
    • 5 hours — $1,425
    • 12 hours — $3,000
    • 18 hours — $4,000
    • 24 hours — $4,800

 

Pierce Tyler, VP Knowledge Management

Support options vary from free community resources to paid expert consulting. Find out which is right for your business.