What set xTuple apart was how solid the functionality was for the price. Most small to mid-sized companies cannot afford the more expensive ERP systems out there, but they do need a system. xTuple’s offering was clearly the best value.
If I'm an annual license customer, how does support and maintenance work?
Software maintenance - access to all upgrades, major and minor - is included in the annual license. The annual license is like a subscription. You are licensed to use the software as long as you are current on your payments (either annual or monthly). If you're more than 30 days late, you could be in default of your license and support agreements.