9.2.4.� A/R Workbench

The Accounts Receivable (A/R) Workbench is designed to consolidate on one screen the functions performed by A/R personnel. To view the A/R Workbench, select the "A/R Workbench" option. The following screen will appear:

A/R Workbench

When viewing the A/R Workbench, you are presented with the following options:

Customer #: Enter the Customer Number of the Customer whose A/R information you want to display.

Note

Once a Cash Receipt is posted, it will no longer appear in the Cash Receipts list.

Total Open Items: Displays the total amount of A/R open items for the Customer. This total is the same amount as displayed in the A/R Display "Open Items by Customer."
Cash Receipts: Displays the current list of unposted Cash Receipts for the specified Customer.

To the far right of the screen, the following buttons are available:

CLOSE: Closes the screen, returning you to the application desktop.
NEW: Opens screen for creating a new Cash Receipt. For more information on entering Cash Receipts, see the Section�9.2.3.1, “ New Cash Receipt” section.
EDIT: Enables you to edit highlighted Cash Receipt. The edit screen is the same as that for creating a new Cash Receipt—except that when editing, the fields will contain pre-loaded Cash Receipt information. Double-clicking on a Cash Receipt will also bring you to the editing screen.
VIEW: Highlight a Cash Receipt and then select this button to reach a read-only view of the "Edit" screen.
DELETE: Highlight a Cash Receipt and then select this button to remove the Cash Receipt from the edit list.
POST: Highlight a Cash Receipt and then select this button to post the Cash Receipt.

Right-clicking on a Cash Receipt in the Cash Receipts list enables you to select from the following menu options:

Edit Cash Receipt: Enables you to edit highlighted Cash Receipt. The edit screen is the same as that for creating a new Cash Receipt—except that when editing, the fields will contain pre-loaded Cash Receipt information. Double-clicking on a Cash Receipt will also bring you to the editing screen.
View Cash Receipt: Highlight a Cash Receipt and then select this button to reach a read-only view of the "Edit" screen.
Delete Cash Receipt: Highlight a Cash Receipt and then select this button to remove the Cash Receipt from the edit list.
Post Cash Receipt: Highlight a Cash Receipt and then select this button to post the Cash Receipt.
Export Contents: Export the data displayed on the screen into a plain-text, TAB-delimited file. This file may subsequently be imported into a spreadsheet or other office tool.

The A/R Open Credit Memos and Deposits section provides the following options:

A/R Open Credit Memos and Deposits: Displays the current list of open A/R Credit Memos for the specified Customer.

Tip

Once the full amount of a Credit Memo has been applied, the Credit Memo will be removed from the A/R Open Credit Memos list.

To the far right of the screen, the following buttons are available:

APPLY: Highlight an unapplied Credit Memo and then select this button to apply an amount, as described in the ??? section.
EDIT: Enables you to edit highlighted Credit Memos. The edit screen is the same as that for creating a new Credit Memo—except that when editing, the fields will contain pre-loaded Credit Memo information. Double-clicking on a Credit Memo will also bring you to the editing screen.
VIEW: Highlight an unapplied Credit Memo and then select this button to reach a read-only view of the "Edit" screen.

Right-clicking on a Credit Memo in the A/R Open Credit Memos and Deposits list enables you to select from the following menu options:

Apply Credit Memo: Highlight an unapplied Credit Memo and then select this button to apply an amount, as described in the ??? section.
Edit Credit Memo: Enables you to edit highlighted Credit Memos. The edit screen is the same as that for creating a new Credit Memo—except that when editing, the fields will contain pre-loaded Credit Memo information. Double-clicking on a Credit Memo will also bring you to the editing screen.
View Credit Memo: Highlight an unapplied Credit Memo and then select this button to reach a read-only view of the "Edit" screen.
Export Contents: Export the data displayed on the screen into a plain-text, TAB-delimited file. This file may subsequently be imported into a spreadsheet or other office tool.
A/R Open Items: Displays the current list of A/R open items for the specified Customer. This is the same information as displayed in the A/R Display "Open Items by Customer."

The A/R Open Items section provides the following options:

A/R Open Items: Displays the current list of A/R open items for the specified Customer. This is the same information as displayed in the A/R Display "Open Items by Customer."

To the far right of the screen, the following buttons are available:

EDIT: Enables you to edit highlighted A/R open items. Double-clicking on an A/R open item will also bring you to the editing screen.
VIEW: Highlight an A/R open item and then select this button to reach a read-only view of the "Edit" screen.

Right-clicking on an Invoice in the A/R Open Items list enables you to select from the following menu options:

View Apply to Invoice: Select to view the Invoice the specified document was applied to.
Export Contents: Export the data displayed on the screen into a plain-text, TAB-delimited file. This file may subsequently be imported into a spreadsheet or other office tool.

The Credit Card Pre-Authorization section provides the following options:

Pre-auth Credit Card Charges: Displays the current list of pre-authorized Credit Card charges for the specified Customer. Pre-authorizations are generated from the "Payments" tab of the Sales Order header.

To the far right of the screen, the following options are available:

POST: Highlight a pre-authorized Credit Card charge amount and then select this button to post-authorize the charge. When a pre-authorization is post-authorized, an unposted Cash Receipt is created in the specified post-authorization amount.

Tip

You only get one chance to post a Credit Card pre-authorization. Once a pre-authorization is post-authorized, it will no longer appear in the "Pre-authorized Credit Card Charges" list.
AMOUNT: Specify the amount of the post-authorization. By default, the pre-authorized amount will display here. However, you may override the default amount. After posting, a Cash Receipt for the Customer will be generated in the amount entered here (i.e., the post-authorization amount).