xTuple Cloud Access Backup Services

Request a backup of your Cloud database.

If you're using xTuple Cloud Access, you're on a fast, safe, remotely-hosted database server that can keep your company humming.

For your convenience, you may sometimes want to purchase and download a backup of your company data. We strongly recommend that you purchase a backup prior to making any updates to your xTuple database, such as upgrading to a new version or installing an extension package.

Your backup file will be placed in the file section of your My Account page on xTuple.com, where you can access and download it for up to 30 days.

To request a backup now, please fill out the following form and submit. A processing fee of $30 will be charged for each backup you request. 

 

Restore a database from a backup. 

If you encounter a problem and you need to restore a database from a backup you have purchased, you will need to contact our professional services department. For a fee of $100 we will restore the database from your backup copy. You can contact us via the customer support page to request a restore.

 

XTN Services

For a more comprehensive backup service, please consider subscribing to the xTuple Network Service.  The primary function of XTN is to provide xTuple-managed upgrade services when a new release of the software is available, and the most popular tier of the program combines upgrades with a 5-night/week backup of your database, as well as 5 hours of data cleanup services each year.  There is also a backup-only option.

 

Closing a Cloud account

If you wish to close your xTuple Cloud account, you may request a final backup file of your data. The costs for this backup are the same as above.  Please note that while it is billed monthly, your Cloud account is still an annual license to the software, so if you do not wish to renew annually, you must give 30 days written notice before the anniversary date of your agreement.

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